Terms of service

These terms explain how Truile services work on truile.com. They apply to briefs and quotes for independent designers and clothing labels. Sending a brief is not an instant booking.

Who you are dealing with

Truile is operated under NRT 937340 D, AD100, Andorra. Contact: hello@truile.com. The site is run by Dovilė Šopytė-Butkė.

Services and prices

• 3D virtual sample: €190. Look and fit in 3D before fabric is cut. About 3 working days. Paid in full on confirmation.
• 3D sample + factory tech pack: €490. The sample plus factory sheets, with grade rules included. About 7 working days. Half on confirmation, half on delivery.
• Base-size patterns: +€150 optional. DXF or PDF of the base size.

Prices are stated on the site in euros. A fixed quote is given within 24 hours of a complete brief. Exact timing is confirmed when you accept the quote. Work starts only after you accept the quote and delivery time, and after the payment due on confirmation for that service is received as agreed.

Each brief covers one style. Factory tech packs are in English.

How an order starts

Use the Order page to send a brief with at least one sketch or clear reference, notes about the garment, and your email. Submissions go through FormSubmit to hello@truile.com. I review each request and may ask follow-up questions before quoting.

Payment

No payment is taken on the Order form. Payment is arranged after you accept the quote, according to the service:

• €190 sample: paid in full on confirmation.
• €490 pack: half on confirmation, half on delivery of the factory tech pack.

If you need to change a confirmed quote before work starts, email hello@truile.com as soon as possible.

If you cancel a confirmed quote in writing to hello@truile.com before work starts, the confirmation payment is refunded in full. Once work has started, fees for work already done are non-refundable.

Files and ownership

Sketches, references and notes you send remain yours. You confirm you are entitled to share them. Deliverables produced for an agreed project are provided for that project’s use. Do not send personal information about children or files you are not allowed to share.

Revisions

A factory tech pack includes a revision log sheet as part of the pack structure shown on the site. Specific revision rounds for a project are confirmed in the quote for that style.

Liability

Truile provides digital design services for professional buyers. To the extent permitted by applicable law, liability is limited to the fees paid for the specific agreed project. Nothing in these terms limits rights that cannot be excluded under Andorran law.

Governing law

These terms are governed by the laws of Andorra. Courts of Andorra have jurisdiction, without prejudice to mandatory consumer protections that may apply if you qualify as a consumer under applicable law. Truile’s services are aimed at professional designers and labels.

Privacy and cookies

Personal data is handled as described in the privacy policy and cookies policy. Optional Google analytics and advertising measurement load only after you accept cookies.