Privacy policy

This privacy policy explains what personal data truile.com processes when you visit the site, accept analytics or contact us about a garment project. It also explains how to change your choices and exercise your rights.

Who is responsible

The controller is the operator of truile.com, NRT 937340 D, AD100, Andorra. For privacy questions or requests, email hello@truile.com. Include enough detail for us to understand which information or enquiry your request concerns.

This is a professional service site for independent designers and clothing labels. It is not directed at children under 16. Please do not send personal information about children or include it in sketches, references or project files.

Information from a site visit

The site is hosted by Vercel. Delivering a page involves technical information such as an IP address, the requested page, browser information and the time of a request. Hosting services may use technical logs to operate the site, investigate errors and protect it against misuse. These functions are separate from optional visitor analytics.

We store your analytics choice using the key truile.cookieConsent in your browser’s localStorage. Its value is either accepted or rejected. This is necessary to honour your preference. It is not an advertising identifier. There are no other necessary tracking cookies on the site today.

Optional analytics

Google Tag Manager, container GTM-MGJQCCNZ, loads only after you select Accept analytics. It can load Google analytics tags and related cookies to help us understand page visits and site use. Before that choice, and when you reject analytics, this site does not load the Google tag.

Google may process technical data such as your IP address, device and browser signals, page views and cookie identifiers. This processing can take place outside Andorra, including in the United States, under Google’s policies. See Google’s privacy policy for its explanation of processing and safeguards.

Analytics is optional and based on consent. Rejecting it does not prevent you from reading guides, viewing services or contacting us. Browsing, scrolling and opening another page do not count as consent. The cookies policy explains the storage categories and how to change your choice.

Enquiries and project information

You can email hello@truile.com with an enquiry or use the Order page to submit a brief for one style. The form collects your name, email address, service choice, questionnaire answers and any uploaded sketches, reference images, notes or PDFs. Optional answers may include your brand, base size, fabric or construction decisions and colourways.

Submissions, including files, are sent through FormSubmit to hello@truile.com. We use the information to review the request, follow up if anything is missing, prepare a quote and, if work is agreed, deliver the work. Sending a brief is not an instant booking. Send only information that is relevant to the garment and that you are entitled to share. Your answers and files are not saved as a draft in this site’s browser storage.

Handling a project request can be necessary to take steps at your request before a contract, and to perform an agreed contract. We may also process correspondence to meet applicable legal obligations or to protect legitimate interests in managing enquiries, keeping appropriate business records and resolving disputes. These purposes do not make optional analytics necessary.

Service providers and other recipients

Vercel provides site hosting. FormSubmit processes the fields and uploaded files when you submit the Order form and relays them by email. See FormSubmit’s privacy terms. Email delivery and storage providers process correspondence so messages can reach us and replies can reach you. Google receives analytics information only if you accept analytics. Providers process information as required for their services and under their applicable terms and privacy arrangements.

We may need to disclose relevant information where the law requires it, or where necessary to establish, exercise or defend legal claims. An enquiry or project file is not made public simply because you send it to us.

The Instagram link to @fashioncodes_ and the LinkedIn link take you to third-party sites. Their own policies apply when you open them. Your analytics choice on truile.com does not control storage or tracking on those services.

How long information is kept

We keep enquiry correspondence while it is needed to answer you and manage relevant follow-up. For an agreed project, we retain the information needed to deliver the work, keep required business records and deal with questions or claims. Retention depends on the purpose, the relationship and applicable legal requirements. Information that is no longer needed is deleted or anonymised.

FormSubmit states that submission records are retained for 30 days, but uploaded files are not retained in its submission archive. Copies delivered by email are subject to the correspondence and project retention described above.

When accepted, analytics cookies are kept no longer than needed for measurement. The Andorran Data Protection Agency recommends a maximum cookie retention period of 25 months. Individual lifetimes depend on the Google configuration and your browser; you can remove cookies earlier through your browser settings.

The consent preference remains in browser storage until you change it or clear that storage. If persistent storage is unavailable, the site may use session storage to remember a rejection during that session. If storage cannot be used, you may be asked again on a later visit. Hosting log retention is managed through the hosting provider’s service arrangements.

Processing outside Andorra

Hosting, form relay, email and analytics services may process information in countries outside Andorra. The applicable protections can differ from those in Andorra. International processing must have an appropriate basis under applicable data protection law, including recognised adequacy protections or other required safeguards where relevant. Contact us if you need information about safeguards for your data.

Your choices and rights

Under Andorra’s LQPD, Llei 29/2021, you may request access, rectification, erasure, restriction, objection or portability, subject to the conditions of the law. You may also withdraw consent. Withdrawal does not affect the lawfulness of processing carried out before it.

Use Cookie settings in any footer to reopen the consent bar and choose Reject analytics. The site removes common first-party Google analytics cookies that it can access and reloads the page to stop the loaded tag. This does not automatically erase information already received by Google. Browser settings can remove stored cookies as well.

For other requests, email hello@truile.com. We may ask for proportionate information to verify that a request concerns your data. You can complain to the Andorran Data Protection Agency, APDA, at apda@apda.ad or apda.ad.

Changes to this policy

We will update this page if the site’s processing changes. The date above identifies the current version. If a change requires new consent, we will request it before starting that optional processing.